Diploma in Hotel and Tourism Management

Can you see yourself as a manager of your own successful tourism business? This diploma will help you get there by providing you with the skills and knowledge for the hotel and tourism industry, and prepares graduates for employment in positions within New Zealand and internationally.  The programme has a strong focus on management practices in the hotel and tourism industries, and on the skills needed for lifelong learning in a changing global business environment.  The programme aims to develop dedicated professionals and to equip them with a qualification that is highly regarded by employers and the community.

Students successfully completing the Diploma in Hotel and Tourism Management will receive, upon application, the equivalent of two years towards the Bachelor of Hotel Management at SIT.

It is best if the papers in this programme are studied in numerical order i.e. DHTM101, DHTM102, to ensure that the pre-requisites are met throughout the programme.

Year One

DHTM101 Tourism & Hospitality Studies 1

This subject introduces students to a range of issues and concepts that are relevant to the hotel and tourism industries. The paper will provide an awareness of the patterns and trends in tourism, both on a global scale and with reference to the three kinds of whole tourism systems affecting New Zealand.

DHTM102 Personal Communications for Tourism & Hospitality

This paper explores the theories and practices of communications as they pertain to hotel and tourism management.  Topics covered include the communications model, verbal and nonverbal communication, interpersonal and cultural communications, effective writing, persuasion and motivation and organisational communications.  This paper provides both theoretical and practical information.

DHTM103 Introduction to Tourism & Hospitality Marketing

This paper designed to introduce students to the concept and functions of marketing within the tourism and hotel industries.  In particular the paper focuses on developing an understanding of how tourism and hospitality managers can stay close to their customers, be aware of their competitors' actions, and keep abreast of market trends within their operating environment.

DHTM104 Introduction to Tourism & Hospitality Management

This subject introduces students to concepts, theories and practical examples of organisations and the fundamentals of managing these organisations within the hotel and tourism industries.  The paper will provide an awareness of tourism businesses and form a knowledge base which students may draw on as they progress through their academic career.

DHTM105 Food & Beverage Management

* Should complete papers DHTM 101, 102, 103, 104 prior

This unit examines the management of food and beverage facilities, focusing on strategic, managerial and operational impacts on product and service quality, and organisational profitability.

DHTM106 Financial Analysis for Tourism & Hospitality

* Should complete papers DHTM101, 102, 103, 104 prior

This unit presents a financial statement user perspective in understanding financial information and issues.  Links are developed between activities mainly in hotel and tourism organisations with accounting information.  The topics include understanding financial statements, management of cash and credit, revenues and expenses, behaviour costs, issues concerning assets, liabilities and shares.

DHTM107 Hotel Operations

This unit looks at the hotel industry, specifically front office, housekeeping skills and the successful ways to manage this area. The accommodation sector forms a large part of the hospitality industry and there is an increasing need for employees within this sector to understand the management principles and issues concerning rooms division from both the front office and housekeeping perspective.

DHTM108 Tourism & Hospitality Sales & Promotion  

* Pre-requisite paper – DHTM103

This will introduce you into the world of promotion in the hotel and tourism industries.  It includes areas such as public relations, advertising, personal selling, designing and managing products, which involves pricing strategies and distribution options.

Year Two

DHTM201 Tourism and Hospitality Studies II

*Pre-requisite paper DHTM101

Builds on DHTM101 including consideration of issues such as ecotourism, sustainability and authenticity in tourism.  In this paper the focus widens from elements of whole tourism systems to the interactions of these systems with their environments. 

DHTM202 Human Resource Management in the Tourism and Hospitality Industry

*Pre-requisite paper DHTM102

This unit introduces the understanding of principles and practices of human resource management to help maximise the potential of your employees.  This includes topics like legislation requirements in business, human resource planning, training and development.

DHTM203 Tourism and Hospitality Research and Analysis

This unit will give you an understanding of the research process and basic statistics, important in making business decisions. The unit will help you understand the importance of collection, analysis, interpretation and presentation of research results in tourism management decisions.  It aims to provide a basic introduction to research planning and design, including data collection and data analysis techniques applicable to tourism and business research.

DHTM204 Tourism and Hospitality Services Management

*Pre-requisite paper DHTM104

This unit will link marketing, human resource management and food and beverage.

You will learn why the customer is considered the centre of the organisation.  At the end of this unit you will have developed skills in organisational strategies and service management techniques.

DHTM205 Strategic Management for Tourism and Hospitality Enterprises

*Pre-requisite paper DHTM204

This unit will give you an advanced knowledge and understanding of various theories and practices in strategic management, applicable to organisations in tourism and hotel industries.  The unit will also build on strategic issues earlier learnt in the programme.

DHTM206 Tourism and Hospitality Financial Management

*Pre-requisite paper DHTM106

The aim of this unit is to develop your skills for understanding, interpreting and using management accounting and other financial information, mainly in the hotel environment.  It will enable the student to use financial and operating information for management in planning, control, evaluation and decision making.

DHTM207 Employment Relations and Law for Tourism and Hospitality

*Pre-requisite paper DHTM202

This unit builds on your knowledge of the New Zealand legal system.  As tourism organisations operate in a complex legal environment, managers must be aware of the business implications of the legal requirements of operations in their industry, and understand their legal obligations to guests and staff. Employee relations affect the environment within which business decisions are made, and as such the employment relations system in New Zealand has many implications for the operation of the various sectors of the tourism industry.

DHTM208 Entrepreneurship in Tourism and Hospitality

*Pre-requisite papers DHTM103 & DHTM106

This paper examines entrepreneurship, new venture creation and innovation in tourism and hospitality industries.

The following textbooks are required for this course:

Year 1

All Papers

Pocket Guide to APA Style (4th Ed)

Perrin, R. (2011)

Houghton and Mifflin

DHTM101    

Tourism Management 4th Ed

Weaver, Lawton

John Wiley & Sons, Australia

DHTM102    

Communication Organisation and Innovation (3rd Ed)

Barnett/O'Rourke (2011)

Pearson

DHTM103    

Marketing for Hospitality & Tourism, (5th Ed)

Kotler, P., Bowen, J. & Makens, J. (2009)

Prentice-Hall, New Jersey

DHTM104    

Becoming a Master Manager-A Competeing Values Approach (5th ed)

Quinn, R.E., Faerman, S.R., Thompson, M.P. & McGrath, M.R. (2011)

John Wiley & Sons, Inc.

DHTM105    

Food and Beverage Management (4^th Edition)

Davis, B., Lockwood, A., Pantelidis, I. & Alcott, P. (2008)

Oxford, UK: Butterworth Heinemann

DHTM106    

Required: Accounting What the Numbers Mean(8th Ed)

Marshall, McManus & Viele

Highly Reccommended: Hospitality Management Accounting (9th Ed)

Jagels, M.G. (2007)

John Wiley and Sons, New York 

DHTM107    

Hotel Operations Management

Hayes and Ninimeier (2007)

Pearson Education

DHTM108    

Marketing for Hospitality & Tourism (5th Ed)

Kotler, P., Bowen, J., & Makens, J. (2009).

Prentice-Hall: Upper Saddle River, New Jersey

Year 2

All Papers

Pocket Guide to APA Style (4th Ed)

Perrin, R. (2011)

Houghton and Mifflin

DHTM201

Tourism Management (4th Ed)

Weaver/Lawton (2010)

John Wiley & Sons, Australia     

DHTM202    

Human Resource Management in New Zealand (5th Edition)

Rudman R (2010)

Pearson Education NZ Ltd

DHTM203

Tourism Research (2nd Ed)

Jennings, G. (2010)

J. Wiley and Sons, Queensland

DHTM204    

Services Marketing: An Asia Pacific and Australian Perspective

Lovelock, C.H., Patterson, P. & Wirtz, J (2011)

Pearson Education, Australia

DHTM205

Strategic Management: Thinking, Analysis and Action (5th Ed.)

Hubbard, Rice and Bearnish (2011)

Pearson

DHTM206    

Hospitality Management Accounting (9th Ed)

Jagel, M.G. (2007)

John Wiley & Sons, New York

DHTM207

Employment Relations in New Zealand, 2nd Ed.

Rasmussen, E. (2009)

Auckland: Pearson NZ Ltd

A Guide to Law for Tourism and Hospitality Students (3rd Ed)

Zahra, A. (2008)

Pearson Publications

DHTM208

Entrepreneurship: Theory, Process, Practice (8th Ed)

Kuratko & Hodgetts, R. (2009)

Thomson Australia

For a quote from the SIT Bookshop please call: 0800 888 220 or email: bookshop@sit.ac.nz. Limited numbers are also available to borrow (short term) from SIT’s library by emailing library@sit.ac.nz or phoning 0800 478 839 ext 8836.

Enrolment: Application forms are filled out on a year by year basis and students are welcome to apply for multiple intakes on the one application form.  Further enrolment is the responsibility of individual students.  There is no automatic enrolment rollover.

Transfers:  All study selected for a particular intake must be completed within that intake period and cannot be carried over to another intake, unless a transfer is requested within the first two weeks after the start date.  Each transfer requested into an alternative intake will incur an admin fee of $50.  Transfers are not permitted two weeks after the intake start date or between academic years.

Withdrawals:  In order to get a refund of fees, students must advise SIT2LRN of their application withdrawal, in writing, 14 days prior to programme start date.  Students can withdraw up to 75% of the way through the course, but will still be liable for the fees. Students must advise SIT2LRN in writing of their programme withdrawal.

This programme requires a computer and internet access. All students are required to use their SIT webmail only. All course materials and information, including assessments and due dates, are located on the online Blackboard system, for which access will be given during the period of study.

Assessments: Each paper consists of several assignments which must be completed.  There are set assignment due dates which students must meet.  

Exams: All the papers with the exception of DHTM101 include a supervised exam.  These are held during the final two weeks of each 17 week intake. Exams take place at designated times and centres near to the student’s location.  An exam timetable and list of exam centres are sent to students once they have enrolled.

Facilitator Assistance:  During the enrolled intake period, students have email access to Facilitators, who endeavour to respond to emails within 48 hours (week days only).  All students are required, within the first two weeks of intake, to send an email to their Facilitator confirming their start on the programme of study.  Students who have not completed this enrolment process or embarked upon their course of study by the end of the 2^nd week of intake, will be Faculty Withdrawn from the programme.  Such withdrawals may impact on future access to SIT Zero Fee Scheme and Student Direct Material Costs are still liable for payment.

We recommend students new to SIT2LRN read through the ‘Frequently Asked Questions’ section of our website at http://www.sit.ac.nz/pages/faq/faqs for further study and enrolment information.

All SIT2LRN courses are approved by Studylink.  Any queries regarding Studylink allowances, loans, and terms and conditions should be made directly to Studylink on 0800 88 99 00 or www.studylink.govt.nz. 

Graduates will be suited for employment in a management capacity within the hospitality and tourism sector, hotels, resorts, restaurants, events and convention centres, or continue on to further study with our Bachelor of Hotel Management programme.

Students successfully completing the Diploma in Hotel and Tourism Management will receive, upon application, the equivalent of two years towards the Bachelor of Hotel Management at SIT.

Application by Academic Qualification

Applicants in this category will have evidence of the achievement of University Entrance (or equivalent NZQA credits), NCEA equivalent, or Sixth Form Certificate in four subjects, including English, with total marks of 16 or fewer (or equivalent NZQA credits), NCEA equivalent, or completion of an external or overseas qualification, which is considered to be the equivalent of either of the above qualifications, as approved by the Head of Faculty.

Application by Mature Entry

Applicants who are 20 by March 1 of the first year of enrolment in the programme, and have provided evidence of relevant prior learning and experience can apply for entry.

Special Application

In exceptional circumstances an applicant below the age of 20 who can show evidence of ability to succeed in the programme may be considered for admission, provided the applicant has successfully completed a special programme, which prepares students for the required academic standard for entry, (e.g. successful completion of year one of the New Zealand Diploma in Hospitality Management, or New Zealand Diploma in Business).

Provisional Part Time Application

An applicant who does not meet academic criteria, may be provisionally admitted to enrol in one or more year one papers, provided she/he meets the requirements of special admission above.  Upon successful completion of the paper(s), the student may apply for special admission by mature entry.

For students to be considered to have satisfactorily completed this programme and be eligible for the awarding of the qualification Diploma in Hotel and Tourism Management (Level 6), they must have completed all scheduled course work requirements and assessments, successfully completed assessment requirements for all unit standards, and achieved a total of 240 credits as specified in the programme schedule.

The student completing the Diploma in Hotel and Tourism Management will normally be expected to complete the programme over no more than five years. The Head of Faculty may approve longer periods to complete the programme, following consideration by the Board of Studies.